Need help with Automatic Email Scheduler? Email AEscheduler@outlook.com and include your Outlook email address, the tab you were on (Roster, Groups, Templates, Campaigns, or Calendar), and what you expected to happen.
Contact us
- Support and bug reports: AEscheduler@outlook.com
- Billing and subscriptions: AEscheduler@outlook.com
- Privacy and data deletion: AEscheduler@outlook.com
Support is available in English, Monday through Friday. Response time is typically within one business day.
Video tutorial
A short walkthrough of setting up your roster, saving a template, and scheduling your first campaign.
Installing AES
AES installs from a single link, https://automaticemailscheduler.com/manifest.xml, in about a minute. Step-by-step instructions for each version of Outlook — plus what to do when Outlook greys out the link option, and how an administrator can deploy it to a whole team — are on the install page.
Common questions
The sidebar says I am signed out every time I open it
AES keeps your session in your browser's local storage. Clearing browser data, using private browsing, or switching to a different Outlook mailbox will require signing in again. If it happens repeatedly on the same mailbox, email us.
My campaign did not send
Check that the campaign status is Active and that the next scheduled date has passed. Sends also fail if your Microsoft account has revoked access to AES — sign out and back in to reauthorize.
Emails are sent from my own address, right?
Yes. AES sends through the Microsoft Graph API using your own account, so recipients see your name and address, and copies land in your Sent Items folder.
How do I cancel my subscription?
Email AEscheduler@outlook.com and we will cancel it and confirm in writing. Cancelling stops future billing; your data stays available on the free tier.
How do I delete my account and data?
Email AEscheduler@outlook.com with the subject "Delete my AES account." Everything — roster, groups, templates, campaigns, and stored OAuth tokens — is permanently deleted within 30 days. You can also revoke access immediately at myaccount.microsoft.com/permissions.
Reporting a security issue
Email AEscheduler@outlook.com with the subject "Security" and a description of the issue. Please do not disclose it publicly until we have responded.